How To Complain
Trinity Lane aims to provide you with a high level of service at all times. If you are not satisfied with the service you have received, please contact your insurance advisor who arranged the insurance for you.
Having contacted your advisor, if you are still not satisfied with the way a complaint has been dealt with, you should write to:
The Customer Services Director
Trinity Lane Insurance Company Limited
Aviation Park
Vjal I-Avazzjoni
Luqa
LQA 05
Malta
If you remain dissatisfied, you may refer your complaint to:
Consumer Complaints Manager
Malta Financial Services Authority
Notabile Road
Attard
BKR 14
Malta
Telephone: 00356 21331 155
Please always quote your policy number as it will help us deal with your enquiry or complaint promptly.