Existing Customers

We pride ourselves on putting customers at the heart of what we do. Please find out how to make a claim here. Our lines are open 24 hours a day, seven days a week.

How to Make a Claim

Trinity Lane has authorised Hadleigh Claims Management to deal with your claim on their behalf.

Policyholder new claims line: 0344 3814 420

Existing claims line: 0344 3814 599

To help us process your claim, please make sure you have your policy details to hand when you contact us. We will also need to hear the precise details of the incident.

The address to refer any claims correspondence to is:

Trinity Lane Insurance
Hadleigh Claims Management
13 Apton Road
Bishop’s Stortford
CM23 3SD

Have you had an accident involving a Trinity Lane

If you’ve been involved in an accident with one of our customers that wasn’t your fault, we may be able to assist you. We can offer the following services:

  • Access to our approved repairer network
  • Free collection and delivery of your car
  • Courtesy car or hire vehicle supplied free of charge

If you were injured, we can also deal with your claim directly. We ensure that you’re fairly assessed and any required rehabilitation is provided. Coming to us directly ensures that you receive 100% of your damages.

By accepting our services, you ensure that your no claims bonus remains unaffected. You won’t need to pay any excess.

Notify us of the accident by calling 0344 3817 814 or emailing [email protected] and we will process your claim.


At Trinity Lane, we aim to provide you with a high level of service at all times. We are sorry if you’re dissatisfied with the service you’ve received.

To file a complaint, please contact the insurance broker that arranged the insurance for you directly.

If you’ve contacted the broker and you are still unsatisfied with the way your complaint has been handled, please write to the following address.

The General Manager

First Floor Grand Ocean Plaza
Ocean Village

Phone: 00350 200 74570

If you remain dissatisfied, please refer your complaint to the following address. You will need to fill in a complaint form first.

The Financial Ombudsman Service

Exchange Tower
E14 9SR

Telephone: 0800 023 4 567

Email: [email protected]

Please always quote your policy number as it will help us deal with your complaint promptly.